Refund policy

Return & Refund Policy

Last Updated: July 14, 2026

At Soak in Love, customer satisfaction is our top priority. We take great care to ensure every order reaches you in perfect condition. If you receive a damaged, defective, or incorrect product, we're here to help.

Please read this Return & Refund Policy carefully before requesting a return, refund, or exchange.

Return Eligibility

We accept returns only under the following circumstances:

The product was damaged during transit.
The product is defective or faulty upon delivery.
You received an incorrect item that does not match your order.

To qualify for a return:

The product must be unused, unopened, and in its original packaging.
All original tags, labels, accessories, and packaging must remain intact.
Your return request must be submitted within 48 hours of receiving your order.

Unfortunately, return requests submitted after 48 hours may not be accepted.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned:

Products that have been opened or used.
Products without their original packaging or labels.
Items purchased during clearance, promotional sales, or special discount campaigns (unless damaged, defective, or incorrect).
Gift cards, promotional items, or complimentary products.

How to Request a Return

To request a return, please follow these steps:

Contact our Customer Support Team within 48 hours of receiving your order.
Email us at soakinlove.pk@gmail.com.
Include the following information:
- Your Order Number
- Your Full Name
- A brief description of the issue
- Clear photos or videos of the damaged, defective, or incorrect product (if applicable)

Once your request has been reviewed and approved, we will provide detailed return instructions.

Please do not return any product without prior approval from our support team.

Return Shipping

If the return is approved because:

We shipped the wrong item.
The product arrived damaged.
The product is defective.

Soak in Love will cover the return shipping costs.

For all other approved returns, customers are responsible for the return shipping charges.

Refund Policy

Refunds are issued only after the returned product has been received and inspected by our Quality Assurance team.

Once the inspection is complete, we will notify you via email regarding the approval or rejection of your refund request.

Prepaid Orders

If your refund is approved, your payment will be returned to the original payment method within 7–10 business days, depending on your bank or payment provider.

Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders, approved refunds will be processed through:

Bank Transfer
Store Credit (where applicable)

COD refunds are generally completed within 10–12 business days after approval.

Exchange Policy

We offer exchanges only for products that are:

Damaged during shipping.
Defective upon delivery.
Incorrectly delivered.

Product exchanges are subject to stock availability.

If the requested replacement product is unavailable, a refund will be processed according to this policy.

Shipping Charges

Original shipping charges are non-refundable.

However, if the return is due to our error, including:

Incorrect product shipped.
Damaged product.
Defective product.

We will refund the applicable shipping charges or arrange a replacement at no additional cost.

Cancellation Policy

Orders may be cancelled before they are processed or dispatched.

Once an order has been packed or shipped, cancellation requests may no longer be accepted.

To request an order cancellation, please contact our support team immediately after placing your order.

Damaged or Incorrect Orders

If your package arrives damaged or contains an incorrect item, please notify us within 48 hours of delivery.

To help us resolve your claim quickly, please include:

Your Order Number
Photos of the product
Photos of the shipping package
A brief explanation of the issue

Our support team will review your request and provide an appropriate resolution as quickly as possible.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, refund, or exchange, please contact us.

Soak in Love

Website:
https://soakinlove.pk

Email:
soakinlove.pk@gmail.com

Phone:
+92 339 2299777

Our Customer Support team is here to assist you with any questions or concerns. We are committed to resolving issues promptly and ensuring you have a smooth, secure, and satisfying shopping experience with Soak in Love.